The County of Hawai'i Mass Transit Agency provides the Hele-On Shared Ride Taxi Program in the Hilo urbanized area up to a nine mile radius from your point of origin within Hilo. Ace One and Kwiki Taxis has included in their fleet, an ADA Accessible vehicle which will be used for shared ride and regular fares.
While using the Hele-On Shared Ride Taxi Program, participants may take a cab ride anywhere in the Hilo urbanized area by purchasing taxi coupons in increments of one (1), five (5), ten (10) or fifteen (15).
When traveling with the Hilo urbanized area, passengers traveling 0.1 to 4.0 miles would be required to use one (1) coupon and passengers traveling 4.1 to 9.0 miles would be required to use two (2) coupons.
Only one coupon book (up to 15 coupons maximum) per week may be purchased at the County of Hawai'i Mass Transit Agency, 2299 Hoolaulima Rd, Hilo, HI 96720, Monday-Friday between 8:00 a.m. and 4:00 p.m. (closed from 12:00 pm to 1:00 pm), excluding County observed holidays, or the Mo'oheau Bus Terminal Information Center, 329 Kamehameha Avenue, Hilo, HI 96720, Monday-Friday between 8:30 a.m. and 4:30 p.m., excluding County observed holidays.
Coupon books may be purchased in postal mail by downloading the order form. Passengers must include a copy of their photo ID and a check made payable to the Director of Finance with the attached order form. You can view additional fare information by visiting the Hele-On Fares webpage.
Passengers can travel up to nine (9) miles in conjunction with other riders through calling one of the seven authorized taxi companies participating in this program listed below and passengers are responsible for coordinating requests directly with the taxi company.
Carriers maintain the right to consolidate rides. Service hours are Monday thru Friday, 6 a.m.- 6 p.m., additional hours are subject to carrier’s discretion.
|Bay City Taxi||640-8815|
|Ace One Taxi*|| 935-8303
|Kwiki Taxi – ADA Accessible*||498-0308|
*Services Hilo Airport
- None participating at this time.
If information is needed in another language, interpretation services are available and can be requested by contacting our office.