All federally funded public transportation entities are subject to provide reasonable modifications to policies, practices, and procedures, if needed, by an individual with a disability to enable him or her to use Hele-On buses, unless providing such accommodations; would fundamentally alter the service; would create a direct threat to the health or safety of others; or, without the requested modifications, the individual with a disability is able to fully use the service for its intended purpose. 1) A customer may request the reasonable modification/accommodation through our office, or our ADA Coodinator at 808-961-8361. 2) Whenever feasible the request should be made in advance, especially if the basis for the request involves a permanent, long term condition or there is a barrier to accessing and using the transportation service. 3) The request from the individual should be as specific as possible and include the information on why the requested modification is needed in order to allow the individual to use the transportation service. To request the modification: Hawaii County Mass Transit Agency 25 Aupuni Street Hilo, HI 96720 808-961-8744
State of Hawaii Coordinated Public Transit - Human Services Transportation Plan
This Coordination Plan focuses and presents opportunities to address the transportation needs of Hawaii residents in the greatest need of services to support their mobility – older adults, people with disabilities and low-income families and individuals. It is a guiding document to be used by local communities in the interest of leveraging federal funds to fill gaps in service through the coordination of local agencies.
Listed below are links to help you as you Take The Trip!
Hawai'i County Bus Stop Study - Report #1
A total of three reports provides information regarding improvements to bus stops in Hawai'i County. This report provides the inventory of bus stop sites throughout Hawai'i County.
Title VI Civil Rights and how to file a complaint
Hele-On Kako'o Paratransit Appeal Form
If you do not agree with the decision of your eligibility determination for Hele-On Kako'o paratransit services, or if you are an eligible rider and you do not agree with a proposed suspension of service, you have the right to submit an appeal.
Hele-On Kako'o Ride Coupon Request Form
Hele-On Kako'o $4 ride coupons can be purchased ahead of time and each coupon is good for a single one-way trip for an eligible rider when presented with a valid paratransit identification card. No expiration, no refunds, no exchanges. Coupons can be requested by mail order or in-person by visiting us at 1266 Kamehameha Ave, A2.